Broadcasts and the welcome sequence
Write to all your subscribers or a chosen group at once, and greet newcomers with a few automatic messages.
Your bot can write to people privately — everyone at once, a chosen group, or each newcomer a set time after they arrive. Only people who confirmed their age and did not block the bot ever get these messages.
Broadcasts
A broadcast is one message to many people, straight into their private chat with your bot. Create one under Sell › Broadcasts.
- Who gets it Everyone, active subscribers, people whose access ended, or those who never paid.
- Narrow it down (optional) By total spend (at least / at most, in Stars) or by the last purchase — for example bought nothing in the last 30 days. The form counts how many people the message will reach before you send it.
- Text Write the message. Bold and italics work.
- Paid drop (optional) Attach a drop and each person gets it with its unlock button. Tick Leave out people who already own the drop — otherwise they still get the text, never the drop itself, so nobody pays twice.
- Send at Leave empty to send now, or choose a time. Then Queue broadcast.
The list shows each broadcast's progress (sent 1,240 of 1,300). You can stop a broadcast that is still going — what went out stays.
A broadcast with a paid drop sends the drop to each person separately, so every unlock appears under Sell › Paid drops and in Insights.
The welcome sequence
Up to five messages the bot sends by itself after someone confirms their age: a hello, a taste of what is inside, an offer. Set it up under Sell › Welcome sequence.
- Each step has a text, optionally your plan buttons or a paid drop, and a delay — from one minute to 14 days after the age check.
- Preview shows the message as the fan will see it, and Send test to me sends it to you in Telegram.
- Switching it on starts the sequence for people who confirm their age from now on — nobody who came before gets anything.
- By default the sequence stops when someone subscribes, so nobody is sold what they already have. A free trial does not stop it.
Each person gets each step at most once, even if you add or move steps later. A step that is more than a day late (for example one you added afterwards) is skipped rather than sent out of context.
Still stuck?
Write to us and a person will answer — usually within a working day. Tell us which figure and which page it is about.